
How an engagement works
- Discover and design: We map your goals, volumes, schedules, SOPs, and KPIs.
- Recruit and vet: Background checks, skills tests, and cultural-fit screening.
- Train and certify: Job-specific training, safety protocols, and shadow shifts.
- Deploy: Phased rollout to minimize risk and protect continuity.
- Manage performance: On-site leads, WFM scheduling, QA, and coaching.
- Report and optimize: Weekly dashboards, SLA reviews, and continuous improvement.
- Scale or roll off: Add capacity for peaks; right-size when demand normalizes.